At &you, we provide a technology platform that connects Users with independent licensed medical professionals and pharmacies. Our Refund & Return Policy is designed to be transparent, fair, and compliant, while prioritizing your health and safety. This policy governs cancellations, refunds, and returns for services and products facilitated through our Platform.
1.1. The outcome of your mandatory medical consultation is the determining factor for refund eligibility.
1.2. If you are deemed unsuitable for treatment by a Medical Provider:
1.3. If you are approved for treatment by a Medical Provider:
2.1. You may request a cancellation and receive a full refund at any time before your scheduled consultation begins.
2.2. To cancel an order, you must contact us immediately at hello@andyou.ph with your order details.
2.3. Once a consultation has started or a prescription has been approved, cancellations are no longer eligible for refund. Any cancellations or order changes requested beyond this point may only be issued as store credit, at the discretion of &you.
3.1. For health, safety, and legal compliance, we cannot accept returns for:
3.2. These restrictions ensure the integrity and safety of all medical products delivered through our Platform.
4.1. While returns are not generally permitted, exceptions apply in the rare event of incorrect shipment.
4.2. To request a replacement or corrective action:
4.3. Once reviewed and verified, we will arrange for a replacement shipment or another appropriate resolution at no additional cost.
5.1. Refunds apply only to orders cancelled before consultation or cases where a patient is deemed unsuitable for treatment during consultation. All other refund scenarios including customer-initiated changes, corrections, or adjustments after consultation are eligible only for store credit.
5.2. Timelines:
5.3. Please note that additional delays may occur depending on your bank or payment provider’s internal processing times. Any fees retained or imposed by your bank including administrative, cross-border, or processing fees are not controlled by &you. While &you refunds the full amount originally paid, your bank may deduct its own fees when the refund is credited back to your account, and these deductions are not covered or reimbursed by &you.
6.1. If you have questions about this Refund & Return Policy or wish to initiate a request, you may contact our support team:
Last updated: September 01, 2025
.avif&w=256&q=75){kind=logo}